Support Options:
KO GmbH offers commercial support for Krita Desktop and Krita Studio. Whatever your needs are, one of our support options should cover them. Not all customers have the same needs or requirements, and we are as flexible as you need!
A support contract provides priority bug fixing and access to priority support. Dedicated feature development is also available, as well as on-site training. Please contact our sales representative for terms and possibilities.
There are three predefined levels of support for Krita Studio: Bronze, Silver, and Gold. These levels are designed to fit your needs whether you are an individual, a group of users working together or a large organization where the software fills a business-critical need.
| Bronze Level | Silver Level | Gold Level | |
|---|---|---|---|
| Designed for | Individuals | Workgroups | Enterprise |
| Price per year per seat | €225 | €675 | €1375 |
| Type (Per Incident / Year) | PI | PY | PY |
| Number of incidents | 5 | 10 | Unlimited |
| Minimum Number of Users | 1 | 4 | 25 |
| Support Channels | |||
| X | X | X | |
| Remote Access | X | X | X |
| Chat | X | X | |
| Telephone | X | ||
| Access Times | |||
| Response Time |
P1/P2: 6 P3/P4: 2 |
P1/P2: 4 P3: 1 P4: 2 |
P1: 1 P2: 2 P3: 6 P4: 1 |
| Hours of coverage | Business hours | Business hours | Business hours 24/7 available |
| Other | |||
| Authorized contacts | 1 | 2 | 4 |
| Packaged binaries incl. updates | Yes | Yes | Yes |
| Priority Bugfixes | No | No | Yes (P1 and P2 issues) |
| Custom Development | 20% reduction | ||
Maintenance Updates
A support contract includes software maintenance. You will get access to the special KO GmbH package repositories where frequent releases with bugfixes and new features will be made available long before the software is released through the community channels.
Custom development
KO GmbH can help you integrate Krita Studio into your studio's pipeline. We can create custom plugins, bridges with other applications and workflow scripts according to your needs.
Training
Switching from Photoshop? New to Krita? KO GmbH offers tailor-made training. Krita is an enormously powerful application, and with KO GmbH's training, you will be productive much faster.
For starters, here's the "Switching from Photoshop Guide". (Japanese).
Talk to our Sales team
If you'd prefer to place an order with one of our sales team, send mail to
our sales team, or give us a call at +49 391 251915 50!
